Right of withdrawal for consumers
Consumers are entitled to a right of withdrawal according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes,
which for the most part cannot be attributed to either their commercial or their self-employed professional activity:
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party named by you
who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter, fax or e-mail sent by post). You can use the attached sample revocation form for this purpose, but this is not mandatory.
Consequences of revocation.
If you revoke this agreement, we shall pay you all payments that we have received from you, including
delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different method of delivery than
have chosen the cheapest standard delivery offered by us), immediately and at the latest within fourteen days
from the day on which we receive notification of your revocation of this contract.
For this refund, we will use the same payment method you used for the original transaction,
unless expressly agreed otherwise with you; under no circumstances will you be charged for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof,
that you have returned the goods, whichever is the earlier
You must return the goods without delay and in any event within fourteen days at the latest from the day on which you informed us of the
revocation of this contract, to return it to us or hand it over. The deadline has been met,
if you dispatch the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods.
The right of revocation does not apply:
-contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer
-contracts for the delivery of goods which are liable to spoil quickly or whose expiry date would be quickly exceeded
-contracts which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery
-contracts for the delivery of goods, if these have been inseparably mixed with other goods after delivery due to their nature.
End of the revocation instruction